Privacy Policy

Hey Lola Technologies provides AI voice-agent services that help businesses answer calls, handle enquiries, and support booking or appointment workflows.

Our website is intended for business enquiries from restaurants, medical practices, solo practices, and other appointment-based businesses.

When you use our website or submit an enquiry, we may collect:

• your name
• your business or practice name, if provided
• your phone number
• your email address
• your business type
• your preferred contact method
• the information you include in your enquiry
• basic technical information, such as browser type, device type, pages visited, and cookie preferences

We do not ask you to submit patient medical information through this website.

Please do not include confidential medical, patient, or sensitive personal information in the website enquiry form.

We use the information we collect to:

• respond to your enquiry
• understand which Hey Lola service may be relevant to your business
• arrange a follow-up call or demonstration
• improve our website and services
• maintain basic website security and functionality
• comply with applicable legal obligations

We process personal information where:

• you have provided it to us voluntarily
• it is necessary to respond to your enquiry
• it is necessary for our legitimate business interests, such as improving our services and communicating with potential customers
• we are required to do so by law

We may share limited personal information with trusted service providers who help us operate the website and respond to enquiries, such as website hosting providers, form handling tools, email providers, automation tools, analytics providers, and professional advisers.

We do not sell your personal information.

Our website and service providers may store or process information in South Africa or in other countries. Where we use international service providers, we take reasonable steps to ensure that your information is handled securely and in line with applicable privacy requirements.

We may contact you about your enquiry or related Hey Lola services.

We will not send unrelated marketing communications without an appropriate basis or consent where required. You can ask us to stop contacting you at any time.

We use essential cookies to keep the website working and to remember your cookie preference. We may later add privacy-friendly analytics. For more information, see our Cookie Policy.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No website or online transmission is completely secure, so please avoid sending highly confidential information through the website form.

We keep enquiry information only for as long as reasonably necessary to respond to your enquiry, manage our business relationship, comply with legal obligations, and maintain business records.

Depending on applicable law, you may have the right to:

• request access to the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete information where appropriate
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at privacy@heylola.co.za.

Our website and services are not directed at children, and we do not knowingly collect personal information from children through this website.

We may update this Privacy Policy from time to time as the website and our services develop. The updated version will be posted on this page with a new “Last updated” date.

If you have questions about this Privacy Policy or how we handle personal information, contact us at:

privacy@heylola.co.za